Reference

Terms Conditions at moonlive

These terms govern every interaction between you and moonlive — from opening your account through bKash, Nagad, or Rocket to placing a wager on Cricket Live Lines or spinning slots.

bKash & Nagad & Rocket payments coveredAccount conduct definedWithdrawal conditions explainedDispute resolution includedRegional eligibility clarified
moonlive Terms Conditions at moonlive
DATA AND ACCOUNT HANDLING

How We Protect Your Information and Account

We take the security of your data seriously across every touchpoint — from registration through bKash deposits to withdrawal verification via Nagad or Rocket. Below you will find specifics on how we handle personal information, what cookies do on our platform, how long we retain records, and what steps you can take if you want changes made to your stored data.

Personal Data Collection

We collect only the information needed to verify your identity, process payments through bKash, Nagad, or Rocket, and maintain your account. This includes your name, contact number, wallet details, and device identifiers used during login.

Cookie Usage

moonlive uses cookies to keep your session active, remember device preferences, and measure how pages perform. You can manage cookie settings through your browser. Blocking essential cookies may limit account functionality.

Account Security

Your account is protected by a PIN or OTP sent to your registered mobile number. We recommend never sharing login credentials. If you suspect unauthorised access, contact support immediately and we suspend the account while investigating.

Data Retention

We retain account records and transaction histories for a period required by applicable regulations. Once that window closes and no disputes are pending, we anonymise or delete personal data upon your written request.

Requesting Changes

You may ask us to correct, update, or delete personal information we hold. Submit the request through live chat or email with your account username; we process verified requests and confirm completion through your registered contact.

Third-Party Sharing

We share data only with payment processors (bKash, Nagad, Rocket, Upay, bank partners) and identity-verification services required to operate your account. We do not sell personal information to advertisers or unrelated third parties.

REACH OUR TEAM

Contact Us About These Terms

If any clause here is unclear or you need a specific explanation about how a rule applies to your account, our support channels are open. We handle terms-related queries with the same priority as payment issues, because understanding conditions should never block your next step.

Live Chat Open the chat widget from any page on moonlive. A support agent will clarify any terms clause, walk you through account restrictions, or explain how a specific condition affects your bKash or Nagad withdrawal request.
Email Support Send your query to our support address and include your account username. We respond to terms-related emails within one business day, covering everything from eligibility questions to dispute-resolution steps for Rocket transactions.
Help Centre Browse categorised articles inside our help section for quick answers on account conduct rules, wagering conditions, and how deposit terms interact with your mobile wallet. Updated whenever these terms change.

Frequently Asked Questions About Our Terms

These answers address the questions we receive most often about our terms and conditions. If your specific situation is not covered below, reach out through live chat or email and reference the clause number you need clarified.

Eligibility depends on the laws of your jurisdiction. moonlive does not guarantee access in every region. You confirm during registration that participating is lawful where you reside, and we may request documents to verify this.

We notify you through your registered contact method or an in-account notice before changes take effect. Continuing to use the platform after that notification means you accept the updated terms. Major changes carry a reasonable review window.

We may restrict, suspend, or permanently close your account depending on the severity. Remaining balances are handled per the dispute-resolution clause. We always explain which specific term was breached when we take action.

Withdrawals are processed to the same wallet you used for your most recent deposit. Verification may be required before the first payout clears. Minimum and maximum limits are stated inside your account cashier section.

Yes. The sportsbook and casino lobbies each carry their own wagering rules, which are detailed in supplementary terms linked from the relevant lobby page. Cricket Live Lines bets, for example, settle under sportsbook rules specifically.

Contact support through live chat or email and request permanent closure. We process the request after settling any open bets or pending withdrawals. Once closed, personal data is handled per our retention and deletion policy above.

All branding, interface design, text, and software on the platform belong to moonlive or its licensors. You may not copy, redistribute, or reverse-engineer any part of the site without written permission from us.

We aim to resolve disputes internally first through our support team. If that does not reach a satisfactory outcome, the governing-law clause in these terms specifies the jurisdiction and process for further resolution.

Promotions carry their own supplementary conditions displayed on the promo page. Those conditions operate alongside these general terms. Where a conflict exists between the two, the promotional terms for that specific offer take precedence.

Yes. Your full deposit and withdrawal history through bKash, Nagad, Rocket, or bank transfer is visible inside your account dashboard. You can also request a formal statement through support for record-keeping purposes.